Account deletion

This page explains how to request the deletion of your Troquizy account (app published by TROQUIZY LTD) and its associated data.

1. From the app

• Open the Troquizy app and sign in.
• Go to Profile › Settings, open the … menu and choose Delete my profile.
• Confirm. Your request is sent to our team immediately and your account becomes “deletion in progress”: you no longer have access to it.

2. Without the app

Email us at contact@troquizy.io from your account’s email address, with the subject “Account deletion”. We may ask you to confirm that you are the account holder.

3. Timeframe

Deletion is completed within 30 days of the request. Until then, you can cancel it from the app: sign in, then choose Cancel my request.

4. Data deleted and data retained

Deleted: your profile (username, photo, bio, city, social links), your contact details (email, phone, addresses), your listings and their photos, your favourites, your messages, your saved cards (also erased at our payment provider PayPlus) and your notification preferences.

Retained: data the law requires us to keep (transactions, invoices, accounting and tax records), and data needed to prevent fraud or settle an ongoing dispute, for the applicable legal period, generally up to 7 years. It is no longer used for any other purpose.

To learn more, see our Privacy Policy.